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The participant from the United States experienced asked for a withdrawal under two weeks prior to publishing this complaint. Their money hadn't been acquired but.
The participant from Colorado has submitted a withdrawal ask for lower than two weeks before contacting us. Winnings haven’t been attained as much as today. The participant later verified which the withdrawal was processed through the casino's facet, for that reason we marked this complaint as fixed.
This casino forbids certain betting patterns or methods when fiddling with reward funds, but we have not witnessed this rule being used towards gamers still.
DuckyLuck requested photo copies of The 2 various playing cards I utilized to make deposits. They did not ask for this in the initial request for information and facts. Despatched. Also they claimed the insurance policy Monthly bill I despatched in wasn't legitimate as it was older than two months. I double and triple checked the email requesting the documents.
On working day 44 they emailed to inquire if I would be paying out once more soon because my money had been gained. NOPE. Congratulations, that specialized glitch almost certainly cost your company six figures in cash flow. In no way spending there once more.
The player from the United States deposited income to his account. However, it hasn't been credited to his stability still. The participant stopped responding to our remarks and queries, so we had to reject the complaint.
Following we intervened and invited the casino agent to your duckystar dialogue, the casino acknowledged the communication troubles and verified which the player's paperwork had been accredited and her account confirmed. They also pledged to enhance their verification method to forestall such troubles Sooner or later. Despite this, the player did not validate receipt of her withdrawal and failed to answer additional communication, leading to the rejection of the complaint.
Casinos which has a Underneath normal Security Index ordinarily have an unfavorable ratio in their variety of holiday makers to related issues submitted by gamers. It ensures that this casino has almost certainly addressed some gamers unfairly in past times. Submitted: 26 Apr 2020
I acquired to the highest tier and so they stopped giving any deposit reward, Regardless of the allegedly normally out there every day bonuses. Following A lot back and forth with customer care they explained I was a talented participant, my account showed distinctive.
Shock, shock - I lost it all immediately after becoming not able to earn on any game. Still almost nothing from their "FaxBacks" team right after currently being explained to a number of instances I'd hear again in 1-two days.
When shown screenshots that my account did not say they claimed I had been a little bit skilled which means no bonus. And After i mentioned I under no circumstances bought a notification they claimed mainly because it's not absolutely proficient.
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